bluesource recognised in Gartner’s Market Guide for Microsoft Product Support Services

We are thrilled to announce that our company has once again been recognised in Gartner’s prestigious 2025 Market Guide for Microsoft Product Support Services! Even more exciting—this marks our second consecutive year being featured, a testament to our unwavering commitment to delivering exceptional Microsoft support for businesses navigating the complexities of Microsoft ecosystems. 

This recognition is especially meaningful as it coincides with a major milestone: our 25th anniversary. For a quarter of a century, we’ve been dedicated to delighting our customers, and this latest achievement reinforces the impact of that dedication. 

What This Means for Our Clients 

Being featured in this report for the second year in a row reinforces our reputation as a trusted Microsoft partner, for organisations seeking cost-effective, high-quality alternatives to direct Unified Support. As businesses increasingly look for flexibility, expertise, and tailored solutions, our inclusion in Gartner’s guide is a testament to our ability to meet and exceed these needs year after year.   

What our Enhanced Support for Microsoft Covers:  

- 24/7/365 Support: A dedicated support center ensures continuous assistance. 

- Faster Response and Resolution: Prioritised issue handling leads to quicker solutions. 

- Enhanced SLAs: Commitment to higher service standards. 

- Global Technical Support: Expertise available worldwide. 

- Managed Microsoft Escalations: Streamlined processes for escalating issues to Microsoft. 

Performance: 

- 30-60% in cost savings  

- 99% SLA Achievement: Consistently meeting service level agreements. 

- 95% Client Retention: High satisfaction leading to ongoing partnerships. 

- 71% In-House Ticket Resolution: Majority of issues resolved internally without external escalation. 

- 80% Reduction in Support Costs: Significant savings compared to traditional support models. 

John Forde, bluesource UK, Managing Director says:  

“Being recognised by Gartner as the only UK provider for the second consecutive year is a proud moment for our company. This acknowledgment reflects our unwavering commitment to delivering tailored, innovative, and reliable solutions that empower our clients to thrive in a rapidly evolving digital landscape. We’re dedicated to building on this success and continuing to set the standard for excellence in IT support and management."   

Looking Ahead  

We remain committed to pushing the boundaries of what’s possible in Microsoft support. With this acknowledgment from Gartner for the second year, we’re more motivated than ever to set new benchmarks in third-party Microsoft support.   

If you’d like to learn more about how Enhanced Support can benefit your organisation, don’t hesitate to get in touch with us today.

 If you have a Gartner subscription and would like to read the full Market Guide check out the link below.