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24/7 cloud services.

The bluesource Service Management Centre delivers 24x7x365 monitoring of infrastructure and platform resources across public cloud, private cloud and on-premises, to ensure they remain secure, compliant, cost-efficient and performant.

When monitoring thresholds are breached, tickets are automatically generated and assigned in the bluesource IT service management (ITSM) system to one of our highly-skilled technical analysts for review and actioning. Our team ensures that your business-critical systems remain fully functional at optimal performance.

Benefit from over 20 years of experience in monitoring and managing applications and infrastructure.

check_circleYour infrastructure and resources will be monitored through our leading platform, no matter where they reside – your datacentres, private or public clouds such as Azure
check_circleAlerts are triaged by our highly skilled service management centre team who will highlight potential issues and proactively carry out resolutions
check_circleYou’ll have visibility of the health of your applications and dependent infrastructure at a glance through availability dashboards
check_circleOption to have the updates of your operating systems managed to ensure all Windows servers are kept up to date and secure

More features.

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24/7/365 monitoring and alerting

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Automatic ticket generation to the bluesource service management centre

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Application availability dashboards

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Monthly service utilisation reports

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Quarterly service delivery reviews for continual service improvements

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Optimised mean-time-to-resolve (MTTR)

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Optionaloperating system updates management service

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Optional application updates management service

Services.

Cloud Continuous Optimisation

Maximise your investment in cloud

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Cloud Security Posture Management

Gain visibility to achieve a more secure and compliant cloud infrastructure.

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Reactive Support

Remote support services you can rely on.

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Using an independent vendor view to deliver you the best solution.

A Cloud Transformation journey designed and delivered to your specific business objectives.

Cloud Transformation Services

Workshop: Modern Endpoint Management

How are you managing your mobile devices, laptops, and other user endpoints? Do…

Workshop: Sensitive Data Discovery

80% of corporate data is “dark” – it’s not classified, protected or governed.1…

Workshop: Secure Your Hybrid Workloads

Do you have a good understanding of security vulnerabilities in your hybrid and…

News & Views

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Overcoming Tight Deadlines & Empowering Scalability: bluesource Delivers Azure Success Story

July 4, 2024 – The adoption of cloud solutions, like Microsoft Azure, has…

Enhanced Support and the Use of Chargeable Hours to Deliver Great Value

February 29, 2024 – In the realm of IT infrastructure management, bluesource’ Enhanced…

29 February 2024