Enhanced Support and the Use of Chargeable Hours to Deliver Great Value

February 29, 2024 –

In the realm of IT infrastructure management, bluesource’ Enhanced Support service stands out as a beacon of efficiency and value. At its core lies a commitment to delivering unparalleled value to customers through a comprehensive understanding of their unique needs and challenges.

The following case study shared by Ross Johnson, explains this customers’ journey with bluesource’ Enhanced Support service. The service offering begins with one of our managed service engineers meeting with the IT manager in the organisation to understand which features within M365 are currently in use. This personalised approach guarantees a thorough examination of every part of the M365 suite, laying the groundwork for informed decision-making and strategic optimisation.

A key element contributing to the value proposition of the service is the review of the license quality and type. By delving deep into the intricacies of licensing structures, bluesource can identify opportunities for optimisation and efficiency enhancement, transforming potential inefficiencies into tangible cost-saving benefits. This granular analysis forms the bedrock upon which significant reductions in monthly subscription payments are achieved, translating into substantial annual savings for the customer – in this case, approximately £35,000.

Prior to partnering with bluesource, the customer faced no overt challenges in their M365 licensing landscape, however the absence of a formal change control process with regards to licensing posed a potential area for improvement. With bluesource’ expertise and intervention, this challenge was swiftly addressed, paving the way for a transformative journey towards cost optimisation and efficiency enhancement.

Structured to ensure both value and cost-saving, bluesource’ service offering is designed around a framework of chargeable hours, carefully allocated to maximise impact and efficiency. Beginning with an initial discovery meeting, followed by a comprehensive analysis of the environment, and culminating in a workshop to discuss actionable insights, this structured approach empowers clients to navigate the complexities of M365 licensing with confidence and clarity, ultimately driving tangible value and cost-savings. Through the strategic utilisation of chargeable hours, bluesource delivers not only Enhanced Support but also tangible ROI, underscoring its commitment to delivering great value to its customers.

Learn more about our Enhanced Support for Microsoft service here.