case study

Transforming Microsoft Support: Grafton Group's Success with bluesource

bluesource — Wed, 12 Aug 2026 13:25:31 GMT

The Background

Grafton Group plc is a European multinational distributor of construction related products and solutions comprising four geographic segments serving the Island of Ireland, Great Britain, Northern Europe and Iberia. In their Irish home market, they operate the leading home improvement retailer.

Enhanced support and the use of chargeable hours to deliver great value

bluesource — Tue, 17 Dec 2024 14:45:44 GMT

Standard Bank's journey to a compliant data archiving solution

bluesource — Mon, 16 Dec 2024 06:54:50 GMT

The Challenge

Standard Bank had a legacy archive platform with unfathomable amounts of obsolete data on it, data that was proving to be expensive to maintain, host and secure. Standard Bank’s IT team was also full time on the legacy archive, managing bottle-necks and information requests, this lead to employee dissatisfaction, a lack of innovation from within and a higher than average employee turnover in the IT department.

Toyota Financial Services streamlined operations across 14 countries

bluesource — Mon, 16 Dec 2024 06:46:37 GMT

The Challenge

Covering 14 countries, Toyota Financial Services Europe/Africa office faced multiple IT challenges. With email volumes growing beyond a manageable level and the IT department facing staff connectivity requests for different devices, Toyota Financial Services needed to start thinking of solutions. This included assessing options for developing their archiving function and improving connectivity for staff. As with any global company thought’s never as simple as just choosing a solution and rolling it out.

TFS also had to consider what the other Toyota companies within the group were doing – ensuring their solution would draw the whole picture together.

Offering remote support to 1500 users, in 14 different countries, Toyota Financial Services knew the wider team would benefit from a more centralised solution, which they could better manage from the UK.

bluesource introduced data protection and governance policies to JCB Finance’s Microsoft 365 Platform by using Microsoft Information Protection (MIP)

bluesource — Thu, 12 Dec 2024 14:41:35 GMT

The Background

JCBF needed to expand, whilst retaining the simplicity, current processes and tools that allowed their employees to classify and retain unstructured data. JCBF also wanted to invest in new tools that aligned with the company’s Microsoft 365 and Azure cloud strategy.

bluesource’s Support solution reduces Microsoft support costs by 40% for a global manufacturer

bluesource — Thu, 12 Dec 2024 14:32:36 GMT

The Solution

In order to help bluesource proposed an alternative to the existing vendor based on a reactive fair usage per calendar month support service covering the Microsoft stack. Additionally the service included roadmap consultancy and ticket escalation into Microsoft. This enabled the manufacturer to gain access to the vendors’ expertise for deep code or platform issues.

Anglia Ruskin University selects bluesource for an Enterprise Vault to Microsoft 365 migration project

bluesource — Thu, 12 Dec 2024 14:23:18 GMT

The Background

As part of its broader Digital Strategy ARU made the decision to migrate to Office 365. The migration was complicated as its data was residing in Enterprise Vault (EV).

bluesource improves ECB’s data visibility and control over access management

bluesource — Tue, 10 Dec 2024 12:16:43 GMT

The Background

Since the Pandemic, moving to remote working has increased the use of Teams exponentially plus everything is now being shared using SharePoint and OneDrive.

bluesource helps Robert Gordon University ensure business continuity and data compliance whilst migrating to Microsoft 365

bluesource — Tue, 10 Dec 2024 12:16:09 GMT

The Challenge

To provide RGU’s staff and students with a flexible way of working and studying, RGU decided to adopt a cloud first strategy by rolling out Microsoft 365 across the University – including the migration of staff email onto Microsoft 365.

bluesource delivers azure success story

bluesource — Sat, 26 Oct 2024 08:26:24 GMT

Yet, navigating the intricacies of Azure deployment and optimisation can present significant challenges, particularly for organisations lacking in-house resources and expertise.