As the festive season approaches, most of us are looking forward to slowing down, but for IT leaders, keeping systems secure, compliant, and running smoothly never takes a holiday.
At bluesource, we understand that critical issues don’t stick to office hours. That’s why our Enhanced Support service is designed to give your business 24/7 coverage for P1s, ensuring continuity, security, and expert response when you need it most, even during Christmas and New Year.
Many organisations enter a “change freeze” in December, limiting changes to avoid disruption. But despite best efforts, things can still go wrong:
With bluesource’s Enhanced Support, you don’t need to worry about who’s on call or whether your ticket will be picked up until January. Our Microsoft-certified engineers are available during the festive period, giving you peace of mind that your digital estate is protected, so your teams can focus on the celebrations, not the servers.
Our Enhanced Support offering extends beyond traditional helpdesk models to provide:
For customers in finance, legal, public sector, and healthcare, the holidays can introduce additional risk. Reduced staffing and increased cyber activity mean incidents must be caught early. We are ready and available to answer and solve your tickets and escalate where needs be.
If your organisation relies on Microsoft technologies and can’t afford downtime over the holidays, talk to us about our alternative to Unified Support.
We’ll assess your environment and implement a support model that fits your needs, so you can switch off for Christmas with confidence.
Plan now for uninterrupted coverage this Christmas.