Around-the-clock peace of mind: Enhanced Support over the holidays

As the festive season approaches, most of us are looking forward to slowing down, but for IT leaders, keeping systems secure, compliant, and running smoothly never takes a holiday. 

At bluesource, we understand that critical issues don’t stick to office hours. That’s why our Enhanced Support service is designed to give your business 24/7 coverage for P1s, ensuring continuity, security, and expert response when you need it most, even during Christmas and New Year. 

Why Enhanced Support Matters During the Holiday Season 

Many organisations enter a “change freeze” in December, limiting changes to avoid disruption. But despite best efforts, things can still go wrong: 

• A SharePoint site goes down at midnight 

• A mailbox migration stalls 

• A Teams environment unexpectedly locks out users 

• A compliance alert triggers outside working hours 

With bluesource’s Enhanced Support, you don’t need to worry about who’s on call or whether your ticket will be picked up until January. Our Microsoft-certified engineers are available during the festive period, giving you peace of mind that your digital estate is protected, so your teams can focus on the celebrations, not the servers. 

What’s Included in bluesource Enhanced Support 

Our Enhanced Support offering extends beyond traditional helpdesk models to provide: 

• 24/7/365 response from our global support teams 

• Tailored escalation paths designed to meet your unique needs 

• Seasonal coverage - no “back in the new year” 

Built for Regulated and Security-Conscious Organisations 

For customers in finance, legal, public sector, and healthcare, the holidays can introduce additional risk. Reduced staffing and increased cyber activity mean incidents must be caught early. We are ready and available to answer and solve your tickets and escalate where needs be. 

How to Get Started 

If your organisation relies on Microsoft technologies and can’t afford downtime over the holidays, talk to us about our alternative to Unified Support.   

We’ll assess your environment and implement a support model that fits your needs, so you can switch off for Christmas with confidence. 

Plan now for uninterrupted coverage this Christmas.