Advanced support

Reduce Microsoft management overheads by up to 60% 

bluesource keeps your environment secure, optimised, and under control without increasing headcount, so your team can focus on strategic work, not operational firefighting.

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Microsoft changes every day. Your security posture shouldn't

With the pace of change relentless, keeping Microsoft 365 secure and governed now requires more operational effort than most IT teams can absorb

300+

Microsoft platform updates released every month
When key changes go unmanaged, security vulnerabilities, compliance risks and configuration drift can quickly accumulate.
 
(source bluesource)

85%

Of human-error outages are linked to process failures
Strong governance and change control processes are essential to reducing risk and maintaining compliance. 
 
(source Uptime Intelligence)

20%

of IT capacity tied up by Microsoft management
Microsoft 365 governance, security reviews, licence management and platform maintenance can consume IT team capacity.
 
(source Forrester)

 

 

Here's what we see

 

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Teams stretched across BAU support, security response, and platform change
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Configuration drift and audit risk build up slowly over time
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Firefighting consumes focus over strategic work and planned improvement

Advanced Support exists to solve this gap. It was designed for the reality most teams face: that Microsoft 365 needs continuous attention, even when internal capacity is already stretched.

Bluesource takes ongoing operational ownership of your Microsoft 365 platform

Monitoring, governance, change implementation, and escalation , so your Microsoft investment stays secure, predictable, and optimised.

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How Advanced works

 

 

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Microsoft Change
Intelligence
We track Microsoft updates and identify what matters to your tenant, licences, and workloads, helping you stay ahead of change.
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Platform Operations
Managing users, devices, teams, and workloads through ongoing maintenance, licence optimisation, and configuration management.
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Control &
Governance
Reviewing identity, security, data, and devices to reduce drift and maintain a secure, well-governed environment.
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Expert Support and Ownership
Direct access to Microsoft specialists who understand your environment, own issues, and manage escalation where needed.
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Insight, Reporting & Optimisation
Clear reporting on platform health, risk, and improvement opportunities to support better business decisions.
Their depth of knowledge in the marketplace is first class, as are the people who I felt were
genuinely personally invested in the project being successful.
Dave Smith - Data Protection Officer, JCB Finance

How you benefit

Stop problems before they start

Prevent audit failures, security incidents, and compliance gaps
Prevent audit failures, security incidents, and compliance gaps
Prevent audit failures, security incidents, and compliance gaps

Get 30% of your time back

Remove the day-to-day burden of platform operations
Reduce dependency on individuals holding critical knowledge
Redirect capacity to work that moves the business forward

Run with confidence

Proactive operations at a predictable, fixed cost
Clear accountability without adding headcount
Ongoing visibility into risk, platform health, and what to optimise next

Why bluesource?

 

 

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Industry recognised

One of only 30 Microsoft Support Services Partners globally. The only UK-headquartered provider recognised by Gartner as a notable third-party support provider for Microsoft.

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Proven at scale

25+ years managing Microsoft environments for regulated organisations, with a 97.9% customer satisfaction rate and 95% retention rate.

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Deep specialist knowledge

Our engineers average 8+ years tenure with specialist expertise across the full Microsoft 365 stack - not generic MSP support.

FAQs

What if we only want reactive support?
That's fine. Not every organisation needs proactive platform management today. If your priority is cost-effective, high-quality reactive support, our Enhanced Support service provides 24/7 ticket resolution and escalation. Some customers start there and move to Advanced later as platform complexity, risk or capacity pressures increase.
Why wouldn’t we just hire someone internally to do this?
Many organisations consider that — it's a valid question. Advanced typically replaces the need for multiple skill sets across security, identity, compliance, collaboration, devices, and change management. Hiring that capability internally usually means: one or two specialists with partial coverage, key-person dependency, and ongoing recruitment, training, and attrition risk. Advanced is about continuous, specialist coverage across the full Microsoft 365 stack, at a predictable cost, without relying on a single individual or growing headcount.
How would I justify the cost of a service which we don’t use today?

Many of our customers decided to take Advanced when the cost of not doing it became visible. Most of the impact Advanced avoids doesn't show up as a single incident, but more like: security posture drift, licence waste, failed or stalled initiatives, and time lost reacting to avoidable issues. Advanced exists to prevent those costs accumulating quietly over time — keeping the platform stable, governed, and predictable so problems don't surface late, expensively, or under pressure.

 

How does Advanced deliver financial value, not just technical hygiene?
Advanced protects the value of your existing Microsoft investment. By keeping the platform governed and aligned as Microsoft evolves, customers typically see: reduced reliance on reactive escalation and emergency work, better utilisation of licences and features already paid for, fewer disruptive remediation projects later, and more internal capacity focused on strategic work. The value is in avoided cost, avoided risk, and avoided disruption — not just tasks completed
How is Advanced different from an MSP or Microsoft Unified Support?
Onboarding is structured, controlled, and low-risk. We start with a focused review of your Microsoft 365 environment to understand configuration, priorities, and known risks. From there, we agree on clear ownership, runbooks, reporting, and escalation paths — so Advanced integrates cleanly alongside your internal team from day one. There's no "big bang" change and no disruption to day-to-day operations.
How do you onboard new clients?

Onboarding is structured, controlled, and low-risk. We start with a focused review of your Microsoft 365 environment to understand configuration, priorities, and known risks. From there, we agree on clear ownership, runbooks, reporting, and escalation paths — so Advanced integrates cleanly alongside your internal team from day one. There's no "big bang" change and no disruption to day-to-day operations. 

Ready to run Microsoft 365 with confidence?

Book a discovery call to explore your current challenges and whether Advanced Support is the right fit.


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