Complimentary Gartner® Market Guide

Market Guide for Microsoft Product Support Services 2026

Access the Gartner® Market Guide for Microsoft Product Support Services 2026 and discover why more organisations are evaluating alternatives to Microsoft Unified Enterprise.

As Microsoft investments continue to grow across Azure, Microsoft 365, Security and Copilot, many organisations are experiencing rising support costs linked directly to their licensing spend. Gartner notes that Unified Enterprise remains the default support option for many organisations, but increasing costs and a need for greater support flexibility are driving more businesses to evaluate alternative support models.

^{As a Representative Vendor featured in the Gartner® Market Guide for Microsoft Product Support Services 2026, bluesource is proud to be the only UK-headquartered provider included in the guide's representative vendor list.}

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Complimentary Gartner® Market report

Market Guide for Microsoft Product Support Services 2026

Access the Gartner® Market Guide for Microsoft Product Support Services 2026 and discover why more organisations are evaluating alternative support solutions to optimise value.

_{As a Representative Vendor recognised in the Gartner® Market Guide for Microsoft Product Support Services 2026, bluesource is proud to be the only UK-headquartered provider included in the report's Representative Vendor list.}

Our Key Takeaways

Support Costs Continue to Increase - Microsoft's Unified Enterprise support costs increase alongside Microsoft licensing spend, creating budgetary challenges for many organisations.

Get More Value From Your Microsoft Support Investment - Many organisations are facing rising support costs as their Microsoft estate grows. The challenge is ensuring support delivers measurable business value, not just incident resolution.

Support Built Around Business Outcomes - Modern Microsoft environments require more than break-fix support. Organisations need proactive guidance to improve resilience, accelerate transformation, strengthen governance and maximise platform adoption.

Expertise for a Changing Microsoft Landscape - From Azure and Microsoft 365 to Copilot and AI readiness, businesses need specialist expertise to navigate increasing complexity, reduce risk and unlock the full value of their Microsoft investment.

We are delighted to be recognised as a Representative Vendor in the Gartner Market Guide for Microsoft Product Support Services 2026 for the third year running. As the only UK-based provider recognised in the report, we believe this recognition reflects our continued commitment to delivering exceptional Microsoft support when the platform is continually changing, helping organisations optimise costs, reduce complexity and maximise the value of their Microsoft investments.

John Forde, Managing Director, bluesource

_{Gartner® Market Guide for Microsoft Product Support Services, 07September 2026. By Adam DeJoy, Michael Silver, Samantha Ruiz, Domenico Scriva, Aadil Nanji, Yoann Bianic, Sara Gravesande, Edward Szarkowicz, Lance Pate}

_{Gartner is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.}

_{Gartner is a trademark of Gartner, Inc. and/or its affiliates.This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from bluesource.}